Tech Support: Error Unknown Reset Key

[Stephanie Williams]

Tech Support: Error Unknown Reset Key

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About This Game

“On behalf of Quasar Telecommunications, I am happy to welcome you in our family. You are part of our exciting new program allowing technical support specialists to work directly from home. Your new Spectrum system will connect you directly with our customers through the Support Desk.”

Tech Support: Error Unknown is an adventure game with simulation and puzzle mechanics, which places you in front of a virtual computer. As a tech support specialist new to the job, use a wide array of computer software to solve customer issues or choose to manipulate programs for personal gain. Hack your system to unlock its full potential, GPS track lost phones, scan profiles to blackmail customers, or simply propose they reboot.

While on the job, you discover a conflict between your corporate employer and an anonymous rogue hacktivist group, trying to take them down. Will you climb the corporate ladder, secretly join the hacktivists, or help the police expose them? Alternatively, will you pursue a more personal agenda?

Key features

• Engage customers and colleagues through a novel procedural dialogue system
  
• Choose how to approach each situation in a sandbox computer environment
  
• Decide who to side with and unlock new gameplay
  
• Discover more than 20 major and minor endings
  
• Mouse-only controls make the game accessible for all

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Title: Tech Support: Error Unknown
Genre: Adventure, Casual, Indie, Simulation
Developer:
Dragon Slumber
Publisher:
Iceberg Interactive
Release Date: 27 Feb, 2019

English,German,Simplified Chinese

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My feelings for this game are fairly complex. I don't want to call it BAD, per se, but I have to agree with the other reviews that are calling it "unfinished". It merits mentioning that I'm still playing it, though not as vociferously as I'd hoped when I first bought it, so I'm clearly getting something out of it, but I think that may just be because I'm a monstrous computer dork, not because of anything INHERENTLY good about it.

First off, I'll say this right now: I got this because it said "Hacking" under Tags and boy is that inaccurate. HACKNET is a hacking game. Ditto Uplink. I at least expect to use my keyboard in a hacking sim. Mind you, the gameplay loop is fine, mostly, and it's entirely done through the mouse, also fine, but it doesn't strike me as "hacking". There's even a terminal in the game, but you only interact with it through the mouse. Was rather disappointed with that.

In its simplest terms, this game is Tech Support Papers Please. You get sent "tickets", which are chat windows where you try to figure out what the problem the person is having is, and you suggest solutions. The day starts when you begin with your first person, and ends at 5 PM, before and after which time freezes. I will say the days here are WAY shorter than P,P; even in the endgame, I can get through seventeen or eighteen people in one day there; here, it's tricky to get more than six or seven. What's REALLY bizarre (though I find it more amusing than bad) is that there's a time tracker in each chat window to track how long an individual ticket takes, and it moves in real time, but while seconds are ticking away there, your in-game OS clock is moving at a rate of about 1.5 minutes per second, which creates a weird paradox where a ticket claiming to take 90 seconds took me from 9 AM to 10:45. Again, not bad, but really weird.

My main problem with this game is that since it's mouse-only, and conducts through a chat window, you click "Response" and then move through dropdown menus to select responses. Respond->Solution->Change Battery, for instance. Similar to P,P, your options increase and you deal with more complex problems (as well as different customer "levels", different warranties, etc), but clearly everything is semi-randomly drawn from a pool. This can create some pretty grating issues. One I encountered multiple times was "I have a problem", I hit the "What's your problem?" button, they say "my phone doesn't work." I say "how did it happen?" They respond "problems just happen". Ordinarily, people will open with "my speaker doesn't work", "I can't change my background", "my phone was stolen", my "screen is cracked", or something similar, or if they open with "it doesn't work", oftentimes their respond to "how" will tell you (e.g. "I dropped it and the screen's cracked"; "it says something about 'corruption' when I turn it on", etc), but when the two Vague Response (TM) answers come up, it's sometimes literally impossible to intuit what's going on. So you either propose solutions down the list until one of them works, or you just say you can't help and eat the ticket. This isn't super common, maybe one every two or three days, but it's obnoxious.

Also, I've had more than one instance where I suggest a solution, which is the correct solution, be denied, tell them I can't help (which is sometimes the right answer), then I get a failed ticket where the supervisor says I should have suggested the exact solution I suggested. I know for a fact that VIP customers get free phone repair or phone replacement. Guy says his screen is cracked, I offer to teach him how to replace it, he says no, I verify his VIP warranty, tell him to send it to us for repair, he says no, I offer to replace it, he says no, I say I'm out of options to suggest, he disconnects and my boss tells me I should have told him to send it in for repair. I'm not entirely sure what causes this particular glitch, but it's happened more than once, so it isn't a fluke and I'd really like it fixed.

The branching storylines option is pretty cool, and I'm always down with an "Evil Megacorp" storyline, but the story events in this game I found annoying, as well. When you get requests for money, you have to have the money THAT DAY, no warning, and if you don't send it, you're screwed. You don't have any overhead, either; in P,P, you had rent, food, heat, etc, and sometimes small extra purchases like gifts for family members. You don't have any rent or anything in this game; no base amount of income you need to survive. There's just a server you can go to buy upgrades for your computer. I dig that, for sure, but while the first instance of my brother contacting me for 150 dollars was pretty understandable, after a week of nothing led to me building up a substantial savings, I decided to buy some OS upgrades, and I had about $1K leftover. Next day, my brother asks me for $1,500, and I say I will (I can make that in a day), but the next day, there's no option on my bank to send it to him. Four days later, e-mail: "Mom's dead; don't bother coming to the funeral". Like, there can't be a couple-day span to get money to send to someone? It happened AGAIN with the guy who you BUY the upgrades from! I got an e-mail ASKING me to buy stuff off the site because he needed a sale, so I DID (I really wanted that Auto-Procedure upgrade), then, two days later, he asks me for $2,000 directly sent to him AFTER ASKING ME to do a shopping spree! Same thing, never had an option to send him anything after that EXACT DAY, then three days later, e-mail says he died. Haven't played far enough to know what that's going to effect, but still miffed.

Seriously, guys, if you patch anything, other than the response pool, please patch in grace periods to meet unexpected demands of large sums of money.

It's not a bad game, at all; I just think it needs a little more care. The basic gameplay loop REALLY IS a good time, and while I wanted something more like HACKNET, I loved the\u2665\u2665\u2665\u2665\u2665\u2665out of Papers, Please, and would always be down for more games like that. I just think they need to tweak how the response system works so you ALWAYS get at least one message which makes the problem unambiguous, and make it so you don't need to be sitting on at least $3,000 at any one time starting in week two to be able to make story-related money requests.

I'm still playing it, and getting on sale for $7.50 means I don't feel TOO burned, but I'm disappointed my overall review is negative. If it turns out they do fix it up (It's only three months old), I'll definitely do a revision of this review. I'd actually be delighted.

Either way, if you're looking for an actual hacking sim, I'd point you to Uplink or HACKNET (if you do both, start with Uplink; it's harder to go back to after NET, heheh).. Prepare for a Click Fest! Rest your arm and get that digit finger ready for the strain!

5 hours and its completed, didn't rush either. Needs a bit more features, very repetitive and The CEO can go Screw herself!

If you want a really satisfying view on how it plays, check this guy out www.youtube.com\/watch?v=LuQVJv3y7aM\" target=\"_blank\" rel=\"noreferrer\" id=\"dynamiclink_0\">https:\/\/www.youtube.com\/watch?v=LuQVJv3y7aM<\/a>
If you Have \u00a38.99 to throw away, check it out but don't expect time dilation :)

Hint: Enable swear mode to make it that Tiny little bit more exciting. After downloading the demo and then the game today and playing for a few hours, I have to say I like the game so far. Sadly though, the incorrect spelling of things and customer pics which don't mesh with the correct gender in writing is annoying to say the least. Add on top of that Kamala telling you you did it wrong when her suggestion is exactly what you did.

I plan to continue playing since it is fun. Hopefully there will be some patches to fix these childish mistakes. At this time I cannot recommend this game one way or another but since there is no choice but to make a recommendation I will approve for now.... Prepare for a Click Fest! Rest your arm and get that digit finger ready for the strain!

5 hours and its completed, didn't rush either. Needs a bit more features, very repetitive and The CEO can go Screw herself!

If you want a really satisfying view on how it plays, check this guy out www.youtube.com\/watch?v=LuQVJv3y7aM\" target=\"_blank\" rel=\"noreferrer\" id=\"dynamiclink_0\">https:\/\/www.youtube.com\/watch?v=LuQVJv3y7aM<\/a>
If you Have \u00a38.99 to throw away, check it out but don't expect time dilation :)

Hint: Enable swear mode to make it that Tiny little bit more exciting. After downloading the demo and then the game today and playing for a few hours, I have to say I like the game so far. Sadly though, the incorrect spelling of things and customer pics which don't mesh with the correct gender in writing is annoying to say the least. Add on top of that Kamala telling you you did it wrong when her suggestion is exactly what you did.

I plan to continue playing since it is fun. Hopefully there will be some patches to fix these childish mistakes. At this time I cannot recommend this game one way or another but since there is no choice but to make a recommendation I will approve for now.... My feelings for this game are fairly complex. I don't want to call it BAD, per se, but I have to agree with the other reviews that are calling it "unfinished". It merits mentioning that I'm still playing it, though not as vociferously as I'd hoped when I first bought it, so I'm clearly getting something out of it, but I think that may just be because I'm a monstrous computer dork, not because of anything INHERENTLY good about it.

First off, I'll say this right now: I got this because it said "Hacking" under Tags and boy is that inaccurate. HACKNET is a hacking game. Ditto Uplink. I at least expect to use my keyboard in a hacking sim. Mind you, the gameplay loop is fine, mostly, and it's entirely done through the mouse, also fine, but it doesn't strike me as "hacking". There's even a terminal in the game, but you only interact with it through the mouse. Was rather disappointed with that.

In its simplest terms, this game is Tech Support Papers Please. You get sent "tickets", which are chat windows where you try to figure out what the problem the person is having is, and you suggest solutions. The day starts when you begin with your first person, and ends at 5 PM, before and after which time freezes. I will say the days here are WAY shorter than P,P; even in the endgame, I can get through seventeen or eighteen people in one day there; here, it's tricky to get more than six or seven. What's REALLY bizarre (though I find it more amusing than bad) is that there's a time tracker in each chat window to track how long an individual ticket takes, and it moves in real time, but while seconds are ticking away there, your in-game OS clock is moving at a rate of about 1.5 minutes per second, which creates a weird paradox where a ticket claiming to take 90 seconds took me from 9 AM to 10:45. Again, not bad, but really weird.

My main problem with this game is that since it's mouse-only, and conducts through a chat window, you click "Response" and then move through dropdown menus to select responses. Respond->Solution->Change Battery, for instance. Similar to P,P, your options increase and you deal with more complex problems (as well as different customer "levels", different warranties, etc), but clearly everything is semi-randomly drawn from a pool. This can create some pretty grating issues. One I encountered multiple times was "I have a problem", I hit the "What's your problem?" button, they say "my phone doesn't work." I say "how did it happen?" They respond "problems just happen". Ordinarily, people will open with "my speaker doesn't work", "I can't change my background", "my phone was stolen", my "screen is cracked", or something similar, or if they open with "it doesn't work", oftentimes their respond to "how" will tell you (e.g. "I dropped it and the screen's cracked"; "it says something about 'corruption' when I turn it on", etc), but when the two Vague Response (TM) answers come up, it's sometimes literally impossible to intuit what's going on. So you either propose solutions down the list until one of them works, or you just say you can't help and eat the ticket. This isn't super common, maybe one every two or three days, but it's obnoxious.

Also, I've had more than one instance where I suggest a solution, which is the correct solution, be denied, tell them I can't help (which is sometimes the right answer), then I get a failed ticket where the supervisor says I should have suggested the exact solution I suggested. I know for a fact that VIP customers get free phone repair or phone replacement. Guy says his screen is cracked, I offer to teach him how to replace it, he says no, I verify his VIP warranty, tell him to send it to us for repair, he says no, I offer to replace it, he says no, I say I'm out of options to suggest, he disconnects and my boss tells me I should have told him to send it in for repair. I'm not entirely sure what causes this particular glitch, but it's happened more than once, so it isn't a fluke and I'd really like it fixed.

The branching storylines option is pretty cool, and I'm always down with an "Evil Megacorp" storyline, but the story events in this game I found annoying, as well. When you get requests for money, you have to have the money THAT DAY, no warning, and if you don't send it, you're screwed. You don't have any overhead, either; in P,P, you had rent, food, heat, etc, and sometimes small extra purchases like gifts for family members. You don't have any rent or anything in this game; no base amount of income you need to survive. There's just a server you can go to buy upgrades for your computer. I dig that, for sure, but while the first instance of my brother contacting me for 150 dollars was pretty understandable, after a week of nothing led to me building up a substantial savings, I decided to buy some OS upgrades, and I had about $1K leftover. Next day, my brother asks me for $1,500, and I say I will (I can make that in a day), but the next day, there's no option on my bank to send it to him. Four days later, e-mail: "Mom's dead; don't bother coming to the funeral". Like, there can't be a couple-day span to get money to send to someone? It happened AGAIN with the guy who you BUY the upgrades from! I got an e-mail ASKING me to buy stuff off the site because he needed a sale, so I DID (I really wanted that Auto-Procedure upgrade), then, two days later, he asks me for $2,000 directly sent to him AFTER ASKING ME to do a shopping spree! Same thing, never had an option to send him anything after that EXACT DAY, then three days later, e-mail says he died. Haven't played far enough to know what that's going to effect, but still miffed.

Seriously, guys, if you patch anything, other than the response pool, please patch in grace periods to meet unexpected demands of large sums of money.

It's not a bad game, at all; I just think it needs a little more care. The basic gameplay loop REALLY IS a good time, and while I wanted something more like HACKNET, I loved the\u2665\u2665\u2665\u2665\u2665\u2665out of Papers, Please, and would always be down for more games like that. I just think they need to tweak how the response system works so you ALWAYS get at least one message which makes the problem unambiguous, and make it so you don't need to be sitting on at least $3,000 at any one time starting in week two to be able to make story-related money requests.

I'm still playing it, and getting on sale for $7.50 means I don't feel TOO burned, but I'm disappointed my overall review is negative. If it turns out they do fix it up (It's only three months old), I'll definitely do a revision of this review. I'd actually be delighted.

Either way, if you're looking for an actual hacking sim, I'd point you to Uplink or HACKNET (if you do both, start with Uplink; it's harder to go back to after NET, heheh).. Prepare for a Click Fest! Rest your arm and get that digit finger ready for the strain!

5 hours and its completed, didn't rush either. Needs a bit more features, very repetitive and The CEO can go Screw herself!

If you want a really satisfying view on how it plays, check this guy out www.youtube.com\/watch?v=LuQVJv3y7aM\" target=\"_blank\" rel=\"noreferrer\" id=\"dynamiclink_0\">https:\/\/www.youtube.com\/watch?v=LuQVJv3y7aM<\/a>
If you Have \u00a38.99 to throw away, check it out but don't expect time dilation :)

Hint: Enable swear mode to make it that Tiny little bit more exciting. After downloading the demo and then the game today and playing for a few hours, I have to say I like the game so far. Sadly though, the incorrect spelling of things and customer pics which don't mesh with the correct gender in writing is annoying to say the least. Add on top of that Kamala telling you you did it wrong when her suggestion is exactly what you did.

I plan to continue playing since it is fun. Hopefully there will be some patches to fix these childish mistakes. At this time I cannot recommend this game one way or another but since there is no choice but to make a recommendation I will approve for now.... My feelings for this game are fairly complex. I don't want to call it BAD, per se, but I have to agree with the other reviews that are calling it "unfinished". It merits mentioning that I'm still playing it, though not as vociferously as I'd hoped when I first bought it, so I'm clearly getting something out of it, but I think that may just be because I'm a monstrous computer dork, not because of anything INHERENTLY good about it.

First off, I'll say this right now: I got this because it said "Hacking" under Tags and boy is that inaccurate. HACKNET is a hacking game. Ditto Uplink. I at least expect to use my keyboard in a hacking sim. Mind you, the gameplay loop is fine, mostly, and it's entirely done through the mouse, also fine, but it doesn't strike me as "hacking". There's even a terminal in the game, but you only interact with it through the mouse. Was rather disappointed with that.

In its simplest terms, this game is Tech Support Papers Please. You get sent "tickets", which are chat windows where you try to figure out what the problem the person is having is, and you suggest solutions. The day starts when you begin with your first person, and ends at 5 PM, before and after which time freezes. I will say the days here are WAY shorter than P,P; even in the endgame, I can get through seventeen or eighteen people in one day there; here, it's tricky to get more than six or seven. What's REALLY bizarre (though I find it more amusing than bad) is that there's a time tracker in each chat window to track how long an individual ticket takes, and it moves in real time, but while seconds are ticking away there, your in-game OS clock is moving at a rate of about 1.5 minutes per second, which creates a weird paradox where a ticket claiming to take 90 seconds took me from 9 AM to 10:45. Again, not bad, but really weird.

My main problem with this game is that since it's mouse-only, and conducts through a chat window, you click "Response" and then move through dropdown menus to select responses. Respond->Solution->Change Battery, for instance. Similar to P,P, your options increase and you deal with more complex problems (as well as different customer "levels", different warranties, etc), but clearly everything is semi-randomly drawn from a pool. This can create some pretty grating issues. One I encountered multiple times was "I have a problem", I hit the "What's your problem?" button, they say "my phone doesn't work." I say "how did it happen?" They respond "problems just happen". Ordinarily, people will open with "my speaker doesn't work", "I can't change my background", "my phone was stolen", my "screen is cracked", or something similar, or if they open with "it doesn't work", oftentimes their respond to "how" will tell you (e.g. "I dropped it and the screen's cracked"; "it says something about 'corruption' when I turn it on", etc), but when the two Vague Response (TM) answers come up, it's sometimes literally impossible to intuit what's going on. So you either propose solutions down the list until one of them works, or you just say you can't help and eat the ticket. This isn't super common, maybe one every two or three days, but it's obnoxious.

Also, I've had more than one instance where I suggest a solution, which is the correct solution, be denied, tell them I can't help (which is sometimes the right answer), then I get a failed ticket where the supervisor says I should have suggested the exact solution I suggested. I know for a fact that VIP customers get free phone repair or phone replacement. Guy says his screen is cracked, I offer to teach him how to replace it, he says no, I verify his VIP warranty, tell him to send it to us for repair, he says no, I offer to replace it, he says no, I say I'm out of options to suggest, he disconnects and my boss tells me I should have told him to send it in for repair. I'm not entirely sure what causes this particular glitch, but it's happened more than once, so it isn't a fluke and I'd really like it fixed.

The branching storylines option is pretty cool, and I'm always down with an "Evil Megacorp" storyline, but the story events in this game I found annoying, as well. When you get requests for money, you have to have the money THAT DAY, no warning, and if you don't send it, you're screwed. You don't have any overhead, either; in P,P, you had rent, food, heat, etc, and sometimes small extra purchases like gifts for family members. You don't have any rent or anything in this game; no base amount of income you need to survive. There's just a server you can go to buy upgrades for your computer. I dig that, for sure, but while the first instance of my brother contacting me for 150 dollars was pretty understandable, after a week of nothing led to me building up a substantial savings, I decided to buy some OS upgrades, and I had about $1K leftover. Next day, my brother asks me for $1,500, and I say I will (I can make that in a day), but the next day, there's no option on my bank to send it to him. Four days later, e-mail: "Mom's dead; don't bother coming to the funeral". Like, there can't be a couple-day span to get money to send to someone? It happened AGAIN with the guy who you BUY the upgrades from! I got an e-mail ASKING me to buy stuff off the site because he needed a sale, so I DID (I really wanted that Auto-Procedure upgrade), then, two days later, he asks me for $2,000 directly sent to him AFTER ASKING ME to do a shopping spree! Same thing, never had an option to send him anything after that EXACT DAY, then three days later, e-mail says he died. Haven't played far enough to know what that's going to effect, but still miffed.

Seriously, guys, if you patch anything, other than the response pool, please patch in grace periods to meet unexpected demands of large sums of money.

It's not a bad game, at all; I just think it needs a little more care. The basic gameplay loop REALLY IS a good time, and while I wanted something more like HACKNET, I loved the\u2665\u2665\u2665\u2665\u2665\u2665out of Papers, Please, and would always be down for more games like that. I just think they need to tweak how the response system works so you ALWAYS get at least one message which makes the problem unambiguous, and make it so you don't need to be sitting on at least $3,000 at any one time starting in week two to be able to make story-related money requests.

I'm still playing it, and getting on sale for $7.50 means I don't feel TOO burned, but I'm disappointed my overall review is negative. If it turns out they do fix it up (It's only three months old), I'll definitely do a revision of this review. I'd actually be delighted.

Either way, if you're looking for an actual hacking sim, I'd point you to Uplink or HACKNET (if you do both, start with Uplink; it's harder to go back to after NET, heheh).